Management

McDonald’s Restaurant Management Career Paths

  • Excellent Pay and Benefits
  • Personal and Professional Growth
  • Accredited Management Training
  • Dynamic, Diverse Workplace

When you join the Kaufman Enterprises McDonald’s management team, you’re working for one of the largest and best-known franchisee organizations in the McDonald’s System. You’re joining a diverse team of people who are on a solid career path that offers outstanding training, pay and benefits. That’s true whether you’re just starting out, returning to the workforce or changing careers.

On this website  some of the exciting career opportunities McDonald’s management offers you are outlined. It also details our commitment to your development. It shows you what your career path could be and how we’ll prepare you for each step along the way. So take a good look and you’ll see why we say… McDonald’s means opportunities.

Kaufman Enterprises Operating Guidelines

Kaufman Enterprises’ continued success depends on living up to the high standards we have set. That’s why all of our employees follow specific guidelines and policies that govern how we conduct business and help define our culture. Our guidelines and policies include the following:

Diversity – We continuously strive to maintain an environment in which everyone feels valued, accepted and rewarded as an integral part of the team. Our corporate vision for diversity is to leverage the unique talents, strengths and assets of our people in order to provide the world’s best quick service restaurant experience. We believe diversity goes beyond race and gender to include diversity of experience and ideas.

People Promise – We know that we can only provide the best customer experience when we provide the best employee experience. Our People Promise reflects McDonald’s values and describes the culture we embrace in our restaurants and our offices. “We value you, your growth and your contributions” is more than words. It’s a commitment to our employees that we strive to achieve every day.

Learn more about McDonald’s People Promise.

Performance Development System – McDonald’s success is dependent upon the creativity, competence and leadership of our people. Therefore, we are committed to the personal and professional growth of our employees. Our Performance Development System (PDS) is a comprehensive and consistent process for developing high performance individuals who are focused on achieving business results and attaining their career aspirations. Our PDS ensures that McDonald’s has the right people in the right place at the right time.

Equal Opportunity – We provide opportunities for recruitment, employment, training, development, performance reviews, pay, advancement and any other aspect of employment based solely on individual abilities and job performance. This policy ensures a practice of equal employment opportunity regardless of race, color, sex, religion, national origin, age, disability, veteran status, sexual orientation or any other.

Training

Shift Management Program

When you experience the Shift Management Program, you will receive instruction through a combination of self-study modules and on-the-job coaching. You’ll also participate in the Basic Shift Management Course and the Advanced Shift Management Course, which are offered by the Regional Training Department.  The Shift Management Program assists you in developing and sharpening management skills in:

BSM – Basic Shift Management

  • Managing People
  • Managing Customer Satisfaction and Security
  • Managing the Shift Into Overdrive

ASM – Advanced Shift Management

  • Managing the Shift for Profit

After attending ASM you will attend the appropriate corporate class as it relates to your personal goals, ambitions and potential to grow. The following classes are offered:

EMP – Effective Management Practices

  • Delivering QSC Through Personal Leadership
  • Putting People Practices In Place
  • Conflict Management
  • Store day – Developing Your Systems Knowledge
  • Focus

ROLP – Restaurant Operations Leadership Practices

  • Becoming A Leader
  • Getting To Know My Restaurant
  • Creating A Positive Work Environment
  • Planning For The Big Picture
  • Developing Myself
  • Quality & Service
  • Equipment Reliability

BLP – Business Leadership Practices

  • Accountability
  • Developing Restaurant Talent
  • McDonald’s Gets Involved
  • Creative Thinking
  • Business Planning Fundamentals

Job Descriptions

Manager Trainee

As a Manager Trainee, you are responsible for learning and understanding McDonald’s policies and procedures in order to prepare for managing shifts in a McDonald’s restaurant. The responsibilities include, but are not limited to:

  • Learning the basics of restaurant operations through on-site training, area management and floor management.
  • Gaining experience with attaining and maintaining customer satisfaction.
  • Developing an understanding of basic supervision, human relations, interpersonal communication and follow-up skills.
  • Establishing an Individual Development Plan to help focus on personal career development objectives.
  • Ensuring that a respectful workplace exists in the restaurant.

Second Assistant Manager

As a Second Assistant Manager, you are responsible for managing people, products and equipment to execute outstanding Quality, Service, Cleanliness and Value (QSC&V) on all assigned shifts. The responsibilities include, but are not limited to:

  • Developing and training crew employees.
  • Maintaining critical standards for product quality, service speed & quality, cleanliness & sanitation.
  • Managing shifts and/or areas without supervision
  • Ensuring all safety, sanitation and security procedures are executed.
  • Controlling food components, labor, waste and cash while managing shifts and/or areas.
  • Completing all assigned shift paperwork.
  • Ensuring that a respectful workplace exists in the restaurant.

First Assistant Manager

As a First Assistant Manager, you are responsible for assisting the Restaurant Manager in executing virtually all aspects of the restaurant operations. The responsibilities include, but are not limited to:

  • Demonstrating and reinforcing the leadership behaviors and basic people standards necessary to gain commitment from crew and other shift managers.
  • Recruiting, staffing, scheduling and retaining employees.
  • Managing the development and training of crew and shift management employees.
  • Building sales and controlling costs to deliver optimum business results for all areas of accountability.
  • Maintaining critical standards for product quality, service speed and quality, cleanliness and sanitation.
  • Controlling assigned profit and loss line items.
  • Ensuring that a respectful workplace exists in the restaurant.

General Manager

As a General Manager, you are responsible for the entire operation of a single McDonald’s restaurant, including:

  • Developing and training Assistant Managers.
  • Measuring external customer satisfaction and executing plans to increase brand loyalty.
  • Implementing and conducting in-restaurant new products and procedures.
  • Ensuring execution of all security, food safety and maintenance of the restaurant.
  • Projecting and controlling accurate profit & loss line items.
  • Administering all in-restaurant records and procedures including benefits, payroll, inventories, security and employee personnel files.
  • Ensuring that a respectful workplace exists in the restaurant.

Area Supervisor

As an Area Supervisor, you are responsible to provide leadership, advice, methods, instruction and direction in all areas of operations.  The Supervisor takes full responsibility for the development of all assigned people in order to optimize Q.S.C., sales and profit in each restaurant and ensure adherence to policies and procedures as set forth by Kaufman Enterprises and McDonald’s Corporation.

Benefits

  • Regular Performance and Wage Reviews
  • Opportunity for Advancement
  • Bonus Plan
  • Health and Dental Insurance
  • Paid Vacations
  • Holiday / Personal Days
  • Free Meals
  • Family Discounts
  • Free Uniforms
  • Social Functions
  • Payroll Direct Deposit
  • Open Door Policy
  • Plus More!